Refund & Cancellation Policy
Flexible and Transparent Booking Terms
At Safeway VIP Transfer, we understand that plans can change. That’s why we offer a clear and fair cancellation and refund policy to ensure your peace of mind while booking with us.
1. Free Cancellation – Up to 24 Hours in Advance
If you cancel your reservation at least 24 hours before the scheduled transfer time, you will receive a full refund, with no deductions.
Your refund will be processed to your original payment method within 3 to 7 business days, depending on your bank or payment provider.
2. Cancellations Within 24 Hours
Cancellations made less than 24 hours before the scheduled transfer time are non-refundable due to operational planning and driver allocation costs.
3. No-Show or Late Arrival
If the passenger fails to show up at the designated pickup point at the agreed time or cannot be contacted, the booking is considered used, and no refund will be issued.
4. Cancellations by Us (Safeway VIP Transfer)
In the unlikely event that we need to cancel your transfer due to unforeseen circumstances (e.g., severe weather, vehicle breakdown, or operational issues), we will provide either a full refund or offer you an alternative solution at no additional cost.
5. How to Cancel Your Booking
To cancel a booking, please contact us via email at least 24 hours in advance of your scheduled transfer:
📧 info@transfervip.net
You will receive a confirmation email once your cancellation request is processed.
Your Comfort, Our Priority
At Safeway VIP Transfer, we prioritize customer satisfaction with professional service, transparent policies, and responsive communication.
We thank you for choosing us and look forward to serving you again.
